Business Process Consultant/Manager


Functie omschrijving Business Process Consultant/Manager

The Job role:
To succeed this mission, we are looking for an Business Process Consultant /Manager with a strong business mind, solid Project Management skills and a passion for digital products. You will be one of the Product Experts working closely with our internal teams as well as clients - mapping client business processes to system configuration, identifying workarounds/customisations, advising clients on best-practice and delivering successful implementations within budget and deadlines.

Your Key Responsibilities/what to expect:
• Master the capabilities of the platform and advise clients on how to most effectively use the solution, including modifying customers' existing processes, procedures, work-flow, forms and content.
• Support or lead the implementation and optimization of the organizations platform on client side.
• Implement this organization while adhering to the project management model for smooth delivery of standard implementations (as defined by the organization).
• Continuously seek to improve ways of working and processes for implementation
• Develop and deliver customer training, both onsite and remote.
• Identify opportunities to improve the platform and disseminate client feedback to the relevant departments within the organization.
• Work with team members to define, prioritize, and implement selected enhancements for the platform.
• Inform client management and relevant stakeholders of project status.
• Monitor project progress, hours and costs and stay abreast of RAIDs (Risks, Assumptions, Issues and Dependencies)

Functie eisen Business Process Consultant/Manager

The Ideal Candidate:
• Has an IT Sales or Consulting background preferable in CRM or PSA app deployment experiences;
• Is experienced in Project Management with an eye for detail;
• Is pro-active and quality focused;
• Has strong business process, time management and analytical skills;
• Has excellent people and stakeholder engagement skills;
• Communication skills are extremely important: must be able to communicate at all levels within any organization; excellent written communication, verbal communication, active listening and presentation skills;
• Be a self-starter; able to work productively with minimal supervision;
• Able to provide occasional support outside regular business hours;
• Passionate about IT and digital, it’s not just your job;
• Willingness to travel;
• Experience in Agile (Scum) work environments is a plus;
• Fluent in English in word and writing.

Education Requirements and Working Experience:
• Bachelor or Master degree preferable in Business Administration.
• Minimum of five (5) years of business systems implementation and/or IT experience.


The company:
This dynamic organization is on a mission to transform the professional services industry. We’re starting first in IT where we’re helping an ecosystem of Vendors, Distributors and Partners work more efficiently and effectively to drive better solutions for customers. We do this with the endorsement of some of people like Microsoft. At the core of this company is a vetted database of skills – which we then use to drive recommendations about which Partner a vendor or distributor should work with on a particular project.


What we offer
• A pleasant, open, informal atmosphere
• Early responsibility
• Inspiring, smart and enthusiastic colleagues
• Ample opportunities to develop yourself (internationally)
• Excellent pay and conditions



Contact person

Hendrik Roeleveld

Hendrik Roeleveld
Cell phone: (06) 5767 9413